iFlight offers a (14) days return policy on all and new unopened equipment, starting
from the date the product(s) was delivered to the customer. Anything beyond (14) days of
delivery will not be eligible for return. If the product(s) received has been opened,
used or damaged, no return options will be offered. If the item is in brand new
condition, but requires to be repackaged, a (%15) restocking fee will be applied. You
are responsible for shipping costs, customs duties, taxes, customs clearance, and other
costs incurred when sending unwanted product(s) for a return to China. (It is
recommended to choose a method with tracking).
How to Obtain Warranty Service
iFlight offers a (30) days warranty period, starting from the date the product(s)
was delivered to the customer. If a product does not function as warranted during
the warranty period, you may obtain warranty service by creating a ticket through
https://iflightrc.freshdesk.com . You will need to provide a valid
proof-of-purchase, receipt or order number (for iFlight Direct Sales) for the
For product that is confirmed as genuinely defective of product design or quality
control issues out of box, we will ship out a replacement for that defective parts
free of charge directly. The customer will not be charged any fees for approved
For product that is confirmed as damaged or defective after several flights,we will
offer discount code to get a new replacement.
And in almost all cases, we will work with you to debug your issue first.
Each claim should have all proof of defect(s) by mean of photo or video showing
clearly the defect of the product, and a detailed description of your issue,
included a description of what you have already done to fix it. We are happy to
assist with any technical problem(s) you may encounter.
1. If you purchase iFlight Products for self-assembly, only iFlight Products enjoy those
policies. The refund amount is limited to the purchase price of the item.
2. If you purchase iFlight products from authorized dealers, free replacement parts will
be sent by the dealers, and iFlight will add credit to their orders for the replacement.
3. If iFlight determines that the issue in question is not covered by this Warranty
Policy (check below What iFlight Warranty Policy Does NOT Cover terms), iFlight will
offer a discount to order a new one for the replacement.
What iFlight Warranty Policy Does NOT Cover
× Crashes or fire damage caused by non-manufacturing factors, including but not limited,
to pilot errors.
× Water damage or other damages caused by improper installation, incorrect use,or
operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the
battery and charger.
× Damage caused by operation in bad weather (i.e. strong winds, rain, snow, sand/dust
× Damage caused by operating the product in an environment with electromagnetic
interference (i.e. in mining areas or close to radio transmission towers, high-voltage
wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference
from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by a crashes when components have aged or been damaged.
× Damage caused by operating the unit with a low charge or defective battery of any
× Damage resulting from any non-iFlight technical or other support (online community for
example), such as assistance with “how-to” questions and or inaccurate product set-up
× iFlight is not responsible for issues involving 3rd party products and warranty. For
example with issues involving Caddx and DJI, the customer must get warranty support
directly from the 3rd party company.
WHAT IS NOT COVERED BY THIS WARRANTY?
iFlight will attempt to diagnose and resolve your problem through it’s online ticket
system, e-mail or online chat. iFlight may direct you to download and install particular
If your problem cannot be resolved through the application of firmware updates, or you
are unable to replace the defective parts by yourself, you may be required to deliver
the product to the iFlight US repair center to get repaired.
iFlight will examine the returned repair product(s) to identify the problem, If the
problem qualifies for service under this policy, iFlight will bear the cost for
replacement or repair the product(s) at no cost to you.
If iFlight determines that the issue in question is not covered by this Warranty Policy,
you will have to apply for Customer Paid Repair Service. iFlight will not start repair
until you agree to the cost for repair quoted by iFlight. If you disagree with the cost
for repair, iFlight will return the product(s) with you burdening the cost of return
Please note that products and components presented for repair may be replaced by
refurbished goods of the same type rather than being repaired. These refurbished goods
have been tested and are similar to brand new goods in function and appearance. If any
refurbished parts or units do not meet our quality assurance requirements, brand new
parts or units will be issued.
If the product is burned out or water-damaged, its performance may be severely affected,
and the product will be beyond repair. Then a replacement service is provided, instead
of repair services, after the product is sent in.
1. Shipping fee(s) to US/EU repair center shall be covered by customer.
2. Shipping fee(s) back to customer shall be covered by iFlight.
3. Please download the above repair application form, complete it and return one to ticket
or email where you were talking with, then include a printed copy in with the quad after a
provement by iFlight customer service.
4. Be aware of the US and EU Repair Center are different address.
5. Please pack the to be repaired products in original box sent from iFlight, all
accessories parts such as props, antenna(s), receiver etc should be pack together.
6. Please send the tracking number that we may check the status of shipping.