Please read the FAQ prior to contacting us to ensure you receive the most prompt help possible. 

FAQ

Q: My tracking is not updating, I think my package is lost. Can you guys help?

A: Experience tells us that likely the package is still en-route to you, but USPS is simply not updating it along its journey. Only when tracking has not updated for at least 5 days will we think something fishy may be going on, and in fact the package may be lost (in this case you should contact us and let us know). If your tracking has had ANY update in the last 5 days, the package is not lost and just delayed. Unfortunately in all cases except a lost package, there is nothing we can do to expedite the situation. All we can do is get it into USPS' hands as quickly as possible via the shipping speed you select at checkout. We know this is frustrating because you could be totally ripping balls right now if USPS got their act together, but your patience is appreciated!!

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Q: I need to cancel my order or make a change to it.

A: Please use the link in your confirmation email to do this. If that link does not work then the package has already been shipped and you will then have to make a return or make another order. 

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Q: I received a DOA (dead on arrival) item, or something about it isn't working.

A: No problem! We have your back. Use the form below to send us clear photos of your setup and the component, as well as detail

1) What is wrong with the item,

2) What you have already tried to debug the item and

3) Whether you're looking for a replacement or store credit.

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Q: Can you provide technical assistance? I have a question.

A: Absolutely. Please use the contact form below and attach photos of your setup as applicable. Try and detail what your question is and what steps you've already taken to try and solve your problem.

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Q: Can I return some of these items I ordered?

A: Yes, only if the items are NEW and UNOPENED. Returns are issued via a store credit. If you have opened any of the items we cannot accept them back unless your product is defective, which is a different case. If your package is NEW and UNOPENED, then you can write "Returns" on the package, include a note in your package requesting a return with your order number, and send it back to the following address. There is no need to contact us to get approval or an RMA number. You should ALWAYS get tracking on your return package and hold on to the number! We can't issue a return for something that gets lost in the mail when you send it back. Also expect it to take 3-5 business days for your return to be processed once it arrives at our warehouse. 

Team iFlight
NO2. Huayu Rd
Zhongkai New Hi-tech Area
Huizhou, 516006
CHINA
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 Q: I cancelled or modified an order. When will I receive those funds back in my bank account?

A: In 2-3 business days you'll receive the funds - it's a bank thing! :)

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